Deadline: 21-Feb-2026
The UNICEF Passport to Earning (P2E) initiative strengthens digital skilling and employability pathways for young people by providing comprehensive backend technology support. From LMS management to dashboard development, data analytics, and learner helpline operations, the program ensures smooth, scalable delivery of digital literacy, financial literacy, and employability training across multiple government and implementation partners in 2025.
Overview
UNICEF’s Passport to Earning (P2E) is a global flagship initiative aimed at helping young people achieve financial independence through digital skilling and employability pathways. Since its launch in October 2022, the program has trained millions of learners in digital literacy, financial literacy, and employability skills via an online Learning Management System (LMS). As the program expands across multiple government and implementation partners, the importance of strong backend systems has grown to ensure smooth implementation, monitoring, and scalability.
Key Focus Areas and Objectives
The P2E initiative’s backend and technology support emphasize:
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Education and Skills Development: Enhancing adolescent digital literacy, financial literacy, and employability competencies
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Technical and Vocational Education and Training (TVET): Supporting livelihood opportunities through targeted skills programs
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LMS Management: Comprehensive Learning Management System administration, technical troubleshooting, and partner onboarding
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Dashboard Development and Customization: Creating approximately 30 real-time dashboards for monitoring and data-driven decision-making
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Structured Data Management & MIS Reporting: Ensuring accuracy, consistency, and timely dissemination of program insights
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Server Maintenance: Continuous system functionality and uptime to support uninterrupted program delivery
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Learner Helpline and Call Centre Operations: Centralized grievance, verification, feedback, and technical issue support
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Centralized Program Management & Coordination: Streamlining communication and workflow among partners for efficient and scalable program delivery
Backend Support Scope (January – December 2025)
UNICEF’s YuWaah program seeks an organization to provide end-to-end backend technology support over a one-year period. Key responsibilities include:
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Managing LMS operations and supporting partner onboarding
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Troubleshooting technical challenges to maintain continuous functionality
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Developing, maintaining, and customizing dashboards for real-time monitoring
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Implementing structured data validation, reporting, and analytics across partners
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Ensuring timely dissemination of insights via dedicated Team Lead and MIS Executives
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Operating a centralized learner helpline and call centre for inbound/outbound support
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Coordinating telecom operations for responsive learner assistance
Dashboard Management and Data Analytics
The program includes development and management of around 30 dashboards to track learner engagement, progress, and program outcomes. Structured data validation and analytics support will enhance accuracy, consistency, and reliability of insights across multiple partners. Dedicated resources will ensure timely reporting and continuous program improvement.
Learner Helpline and Call Centre Operations
A core component of P2E’s backend support is a centralized learner helpline and call centre to:
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Address grievances and technical issues
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Conduct learner verification
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Collect feedback and track responses
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Provide inbound and outbound calling support managed by a specialized team
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Integrate telecom operations for efficient and responsive assistance
Why This Support Matters
Strong backend systems are essential to maintain uninterrupted program delivery, monitor outcomes in real-time, and provide responsive learner support. Efficient technology and coordination mechanisms ensure the scalability, reliability, and impact of P2E initiatives across multiple government and implementation partners.
FAQs
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What is the main goal of the P2E initiative?
To provide young people with digital literacy, financial literacy, and employability skills that lead to financial independence. -
Who will provide backend support for the program in 2025?
UNICEF YuWaah will onboard an organization to deliver comprehensive LMS, data, dashboard, and learner support from January to December 2025. -
How many dashboards will be developed and managed?
Approximately 30 dashboards for real-time monitoring and data-driven decision-making. -
What is included in learner helpline operations?
Handling grievances, technical issues, learner verification, feedback collection, and inbound/outbound calling support. -
Why is backend support critical for P2E?
It ensures smooth, uninterrupted program delivery, accurate data monitoring, and efficient coordination among partners. -
Can multiple partners benefit from this support?
Yes, the backend system supports multiple government and implementation partners, ensuring standardized processes and reporting. -
What are the core technologies used?
Learning Management Systems (LMS), dashboards, MIS reporting tools, server infrastructure, and telecom operations.
Conclusion
The UNICEF Passport to Earning (P2E) initiative demonstrates how robust backend systems, comprehensive data management, and learner support mechanisms are critical to scaling digital skilling and employability programs for youth. By integrating LMS management, dashboards, analytics, and helpline operations, the initiative ensures consistent delivery, measurable outcomes, and improved financial independence for young learners. Strong backend support not only sustains program effectiveness but also enhances scalability, reliability, and long-term impact across multiple partners and regions.
For more information, visit UN Partner Portal.