Deadline: 14-Jun-21
UNDP is calling for proposals to support provinces with large ethnic minority populations to move towards inclusive and citizen-centric e-services survivors.
Governance and public administration reforms in Viet Nam have become a core part of the government functioning as they aim at improving the quality of human development from various fronts. Better governance and more responsive public services involve active civic participation in improving formal political, social, economic and environmental institutions as well as public service delivery for all people from different demographic backgrounds. Viet Nam’s reform agenda is comprehensive as they encompass every function of the state apparatus, from policymaking, policy implementation and policy monitoring. For the reforms to be successful, they need to be inclusive of and responsive and accountable to all, especially those groups of population that are being left behind in Viet Nam’s socioeconomic development.
Objectives
- Overall objective:
- To support provinces with large ethnic minority populations to move towards inclusive and citizen centric e-services for a selected set of public administrative procedures.
- Specific objectives:
- To conduct an empirical, action-based study on how public service procedures are being provided and how they are being or can be digitalized in three provinces with large ethnic populations (one in the top north of Viet Nam, one in the Central Highlands, and one in the Mekong Delta); and,
- To provide strategic and practical advice on how to address bottlenecks facing the provinces and citizens of diverse ethnic backgrounds in the move towards e-services for a selected set of public administrative procedures.
Scope of Work
The selected bidder is requested to implement the following key activities leading to the above objectives:
- To conduct assessments of workflow management systems for modelling, executing and monitoring e-services in three provinces with large ethnicity populations, with one in the North, one in the Central Highlands and one in the Mekong Delta. The assessments are aimed at understanding selected provinces’ readiness for e-services to provide certain public administrative services for citizens of different ethnicity backgrounds.
- To consult and validate the action research findings with relevant stakeholders in the three selected provinces through consultation meetings with provincial and sectoral leaders on relevant PAPI findings and approaches to the study and validation meetings with relevant district and commune public officials after site observation and data collection;
- To conduct advisory dialogues with provincial, district, commune and sectoral leaders to provide strategic and technical advice on where the bottlenecks are and how to address them systematically for more inclusive e-services for selected public administrative services for all ethnicities in the selected provinces.
Research Methods
The experts/researchers from the successful bidding institution will work with, and under close supervision of the UNDP Viet Nam’s Programme and Policy Analysts on Governance and Participation, to identify the methodology, to develop a set of research questions, to apply feasible approaches to data and information collection as well as to report research results to different local government levels. Suggested research methods will include:
- Desk study: The research team will study secondary data from central and local governments to understand situations, preparedness and/or readiness of selected provinces in developing e-services for public administrative procedures for all citizens regardless of their ethnicity at the district and commune levels.
- Participatory methods: The research team will conduct site research by getting involved in the processes of provision of public administrative services to citizens in selected communes, districts and provinces. The goal is to find out what bottlenecks, challenges and opportunities are there for application processes through national and local e-portals or at one-stop shops in several citizenfocused administrative procedures.
- Interviews: The research team will interview and have focus group discussions public officials, civil servants and citizens involved in the provision and use of a selected set of public administrative procedures processed both online and at district and commune one-stop shops to understand the needs, aspirations and challenges in bringing the services online for both Kinh and non-Kinh citizens.
- Consultative and advisory meetings: These will be done with provincial, district, commune and sectoral leaders for expert views and for providing practical advice to local governments.
Research Requirements
The research must be based on first-hand experiences and opinions of targeted informants in selected provinces that guarantee demographic, especially ethnicity, diversity in each selected province (e.g. gender, ethnicity, ages, education levels and ranks in posts). As such, the successful bidder, in 10 consultation with UNDP, will have to present a strategy to ensure that sampled population for the action research will be selected in a robust, objective, and representative manner.
For more information, visit https://procurement-notices.undp.org/view_notice.cfm?notice_id=78994