Customer Experience Program in the Philippines

Deadline: 27-Sep-22

Skills2Work is now accepting applications for its Customer Experience (CX) Program to equip participants with any type of work experience to transition into a career in the thriving CX industry.

Forbes reports that the role of Customer Experience (CX) has taken off in recent years, both as an impactful business discipline and as a desirable career path that opens doors at some of the world’s biggest companies and most innovative startups.

Steps

Getting Started
- Introduction to the growing opportunities for CX professionals
- Training on
  - Global customer service standards
  - CX communications, professional and digital skills
- Shared expertise from industry guest speakers on what it takes to succeed
Becoming An Expert
- Discussion, demonstration, and hands-on practice in:
  - CX concepts and terminologies
  - CX technical tools – Zendesk
  - Proactive problem solving and critical thinking skills
- Industry guest speakers will share real world case studies of CX in action
- A CX Design Project which applies your learning
Preparing for Work
- Preparation for industry certification and launching your new career
- Zendesk certification exam
- Interview skills
- CV preparation
- Personal branding
- Connections to job opportunities with their industry partners

Duration: The CX program is conducted full-time (3-5 hours per day) over 5-6 weeks

Eligibility Criteria

You are unemployed, under-employed, or job insecure.
You have the right to work in the Philippines
You are over 18 years of age
You are proficient in English – written and spoken
You have a minimum of 2 years of university/college undergrad education
You have work experience in any field
You are able to commit 3-5 hours per day for 4-6 weeks
You have access to a laptop or desktop computer
You have an internet connection of a minimum speed of 10Mbps
You are able to navigate and operate basic productivity tools (Email, Calendar, Chat, Cloud storage, MS Suite, G Drive, etc.)

For more information, visit https://skills2work.org/learners/