Deadline: 15-Nov-20
UNDP has announced a call for proposals for the Digital Literacy and Customer Service Skills Training of Women and Youth.
The intervention will focus on providing digital literacy and customer service skills training for women and youth and vulnerable groups, IDPs, refugees, and migrants.
Specifically, the provision of customer service skills training for women and youth will enable them to develop and enhance their capacity to handle customer inquiries and complaints, develop problem-solving skills, deliver customer satisfaction and improve their business communication skills.
Focus Areas
The project proposals should focus on the following areas or related to:
- Providing digital literacy and customer service skills training for Libyan women, youth, IDPs, migrants and refugees, informal workers and employees;
- Provision of customer service skills training that enables women and youth to develop capacities on how to handle inquiries and complaints, lead situations for the best outcomes, deliver customer satisfaction, and business communication;
- Reintegration of migrants youth and women in the local economy.
Funding Information
- The project will consist of allocation of 10 low-value grants (worth of 27,400 LYD each) to beneficiaries located in the three different regions of Libya (West, East, and South).
Beneficiaries
- Vulnerable members of Libyan communities whose livelihoods are negatively impacted by COVID-19 with a particular focus on women, youth, migrants, IDPs, people with disabilities, informal workers, and unemployed.
Deliverables
The project proposals are expected to cover the following deliverables:
- Organize activities focusing on women and youth empowerment, including migrants taking into consideration the needs and demands of the local community as a result of COVID-19 movement and lockdown restrictions.
- The CSOs are fully responsible for implementing and organizing the training, including provision of any materials, software, and online training facilities.
- In the event that professional trainers and facilitators will be employed, CVs and candidates selected to be discussed with UNDP.
- All implemented activities to be held inside Libya.
- Propose an evaluation mechanism to measure the impact of the project activities and suggest future needs for substantial follow-up.
- Recommendations to be submitted at the end of the project for future follow up.
Criteria
The CSOs are expected to have the following qualifications and experience:
- The organization should be a Libyan civil society organization, holding a valid legal registration in Libya.
- The organization has extensive knowledge of the proposed area of intervention.
- At least 3 years’ experience in social development and civic engagement in Libya.
- At least 3 years’ experience in implementing outreach, media, reconciliation, peacebuilding, women and youth projects in Libya.
- Members of the CSO have good capacity in designing, implementing and monitoring institutional development programs.
- The organization’s political orientation must be neutral.
- The project documents (a proposal, reports) must be submitted in English.
- Good knowledge of the present situation of civil society in Libya is desirable.
- Respect for diversity, organizations should also aim to promote gender equality within the management of their own organisation, ensuring that women are employed and engaged at all levels.
Requirements
The following documents must be submitted in order for the submission to be considered:
- Applications (project proposals) in the form of the template attached (Annex I – Capacity Assessment Checklist for NGO/CSO on their website)
- Description of the management methodology and implementation of the small grants program.
- The Financial Proposal with a detailed cost breakdown, Annex II.
For more information, visit https://bit.ly/2GFKvfZ
